Do you have questions?


What is TruAQ's return policy?
What methods of payments does TruAQ accept?


How soon will my order ship?
Do you ship orders internationally?
Where can I find my tracking information?
What do I do if my package arrives damaged?
How do I change or cancel my order?


My Intellipure unit is making a noise I haven't heard before, what should I do?
My unit won't turn on, what do I do?
DFS turns off & stays red
How do I do a “hard reset” on my air purifier?
My DFS light is on and I just recently changed the filters, what should I do?


Can Intellipure air purifiers help improve air impacted by wildfire smoke?
How effective are Intellipure air purifiers at removing odors from the air?
Do Intellipure air purifiers kill COVID-19?
Will my Intellipure air purifier work if I place it in a room with a dehumidifier?
Do Intellipure air purifiers produce ozone?
How does Intellipure's industry-leading DFS technology work?
Will using an Intellipure air purifier make my air smell different?

Health and Wellness

What is MERV rating?
What are ultrafine particles?
What is indoor air quality?
Can I burn candles and incense around my air purifier?
What is a micron?